Petneházy Club Hotel
1029 Budapest, Feketefej u. 2-4.
General Terms and Conditions
1. Service Provider's Information Company Name
Chalet Apartment Hotel Limited Liability Company Abbreviated Name: Chalet Apartment Hotel LLC
Registered Office: 1149 Budapest, Bíbor utca 14-16. Fsz. 25. door
Company Registration Number: 01-09-426383
Tax Number: 32480140-2-42
1.b Address: H-1029 Budapest, Feketefej utca 2-4.
Phone: +36 30 833 8287
Email: info@petnehazy-aparthotel.com
Tel: +36 1 391 8010
2. General Rules
2.a These General Terms and Conditions regulate the use of the Service Provider's (1.a, 1.b, 1.c, 1.d, 1.e, 1.f, 1.g, 1.h) accommodations and their services.
2.b Special individual conditions are not part of these General Terms and Conditions.
2.c These General Terms and Conditions do not exclude the conclusion of separate agreements with travel agents, organizers, and others, each with conditions appropriate to the type of business.
3. Contracting Party
3.a The Guest utilizes the services provided by the Service Provider.
3.b If the Guest directly places an order for the services with the Service Provider, then the Guest is the contracting party. The Service Provider and the Guest jointly become contractual parties upon fulfillment of the conditions (hereinafter referred to as parties).
3.c If the Guest, on behalf of a third party (hereinafter referred to as Mediator), places an order for the services, the terms of cooperation are governed by the contract concluded between the Service Provider and the Mediator. In this case, the Service Provider is not obliged to verify whether the third party legally represents the Guest.
4. Establishment of the Contract, Reservation Method, Modification, Notification Obligation
4.a Upon the Guest's request for an offer sent verbally or in writing, the Service Provider sends an offer. If no specific reservation is made within 48 hours from the sending of the offer, the Service Provider's obligation to make an offer ceases.
4.b The contract is concluded by the Service Provider's written confirmation sent in response to the Guest's reservation made verbally or in writing. A reservation made verbally, an agreement, modification, or the Service Provider's verbal confirmation thereof does not constitute a contract.
4.c The contract for the provision of services is valid for a specified period. If the Guest permanently leaves the hotel before the end of the specified period, the Service Provider is entitled to the full consideration specified in the contract for the services provided. The Service Provider is entitled to resell the vacated room before the expiration date. Prior consent of the Service Provider is required for any extension of the service initiated by the Guest. In this case, the Service Provider may stipulate the reimbursement of the consideration for the services already provided.
4.d The modification and/or supplement of the contract require the written agreement of the parties..
5. Cancellation and Withdrawal Conditions
5.a Unless otherwise specified in the offer by the Service Provider, the service can be cancelled without penalty until 16:00 local time, 2 days before the scheduled arrival.
5.b If the contracting party, despite the contractual provision, has not secured the use of the services by prepayment, credit card guarantee, or by any other means stipulated in the contract, the Service Provider's obligation ceases after 16:00 local time, 2 days before the scheduled arrival.
5.c If the contracting party has secured the use of the services by prepayment, credit card guarantee, or by any other means stipulated in the contract, but fails to arrive by 24:00 local time on the day of arrival, and/or does not notify the non-arrival in writing in advance, the Service Provider imposes the full amount specified in the contract as a penalty. In this case, the Service Provider reserves the accommodation for the contracting party until 12:00 noon the day after the scheduled arrival, after which, in the absence of arrival and notification, the Service Provider's obligation ceases.
5.d The Service Provider reserves the right to withdraw from the provision of services ordered and confirmed by the Guest, by sending a written statement to the Guest at least 30 days before the commencement of the use of the services, simultaneously refunding any advance payment made in cash or, in the case of advance payment made from the Széchenyi Recreation Card (SZÉP Card), refunding it to the SZÉP Card.
5.e For the use of services subject to special conditions by the Service Provider, such as promotions, group travel, or events, conditions other than those specified above are set forth in individual contracts.
6. Prices
6.a The room rates (Rack Rate) operated by the Service Provider's hotel are displayed in the hotel room or at the hotel reception. Price lists for other services are available in the respective hotel departments (restaurant, spa, wellness). .
6.b The Service Provider reserves the right to change the advertised prices without prior notice
6.c When disclosing prices, the Service Provider specifies the applicable tax rates (VAT, tourist tax*) at the time of the offer, regulated by law. The Service Provider will pass on any additional costs due to changes in the applicable tax law (VAT, tourist tax*) to the contracting party with prior notice. (*Tourist tax: its rate varies from hotel to hotel and is determined by local government regulations.)
6.d Aktuális kedvezmények, akciók, egyéb ajánlatok weboldalunkon (www.petnehazy-aparthotel.com) kerülnek meghirdetésre.Current discounts, promotions, and other offers are advertised on our website Current discounts, promotions, and other offers are advertised on our website
7. Payment Method, Guarantee
7.a The Service Provider reserves the right to claim payment for the services provided to the contracting party no later than upon their use, before departure from the hotel.
7.b. The Service Provider may request a credit card guarantee (50% of the total amount), whereby the value of the ordered and confirmed services is blocked on the credit card.
7.c The Service Provider may request an advance payment for part or the entire amount to be paid.
7.d The contracting party can settle the payment for the services in HUF and/or any other currency accepted by the Service Provider. In this case, conversion and billing will be based on the exchange rate of the Service Provider's bank on the day of the Guest's arrival.
7.eThe Service Provider accepts cash-saving payment methods (credit card, Széchenyi Recreation Card, as well as gift vouchers, vouchers, etc., based on a separate agreement), the current list of which is available upon request by the contracting party. It is recommended to specify the chosen cash-saving payment method during the booking process.
8. Usage Method and Conditions of the Service
8.aThe Guest can occupy the room or apartment from 16:00 on the day of arrival (Check-in) and must vacate it by 10:00 in the morning on the last day of stay (Check-out).
8.b Only the number of persons specified in the contract can use the apartment.
8.c Only one extra bed can be placed in an apartment. The request for an extra bed must be made in advance with the Service Provider at the time of booking.
8.d In case of accommodation in an apartment shared with parents, children up to the age of 4 stay free of charge. For more than one child under 4 years old arriving with 2 adults, an extra bed fee is payable.
8.e The fee for children aged 4 and older is included in the current price list.
9. Pets
9.a If arriving with a pet, the Guest must become acquainted with, acknowledge, and adhere to the relevant regulations of the accommodation establishment upon arrival. Prior to arrival, the Guest can inform themselves about the current regulations on the hotel's website and inquire through the provided contact information.
9.b The Guest is fully responsible for any damages caused by the pet.
10. Refusal of Contract Performance, Termination of Service Obligation
10.a The Service Provider reserves the right to terminate the contract for the provision of services with immediate effect, thus refusing to provide services, if:
10.a.1 The Guest demonstrates behaviour that violates the hotel's house rules,
10.a.2 The Guest uses the provided room or facility improperly,
10.a.3 The Guest behaves objectionably or rudely towards the staff at the accommodation, is under the influence of alcohol or drugs, exhibits threatening, offensive, or other unacceptable behaviour;
10.a.4 The Guest suffers from an infectious disease;
10.a.5 The contracting party fails to fulfil the advance payment obligation specified in the contract by the specified deadline.
10.b In case of force majeure, the contract is terminated, and the parties settle accounts for the services provided.
11. Accommodation Guarantee
11.a If the Service Provider's hotel is unable to provide the services specified in the contract due to its own fault (e.g., overbooking, temporary operational issues, etc.), the Service Provider is obliged to promptly arrange accommodation for the Guest.
11.b The Service Provider is required to:
11.b.1 Provide/offer the services specified in the contract at the confirmed price and for the agreed duration - or until the obstacle is removed - at another accommodation of the same or higher category. The Service Provider bears all additional costs associated with providing alternative accommodation.
11.b.2Provide free transfer to the offered accommodation for the Guest upon request.
11.c If the Service Provider fully complies with the above obligations and the Guest accepts the alternative accommodation offered, the contracting party cannot subsequently claim compensation.
12. Illness or Death of the Guest
12.a If the Guest falls ill during the period of service utilization and is unable to act in their own interest, the Service Provider offers medical assistance.
12.b In the event of the Guest's illness/death, the Service Provider seeks compensation for expenses from the relatives, heirs, or the payer of the invoice. This includes medical and procedural costs, the value of services provided before the death, and any damages to equipment or furnishings due to illness/death.
13. Rights of the Contracting Party
13.a Under the contract, the Guest is entitled to the proper use of the ordered room and the facilities of the accommodation that fall within the usual scope of services and are not subject to special conditions.
13.b The Guest may lodge a complaint regarding the provision of services by the Service Provider during their stay at the accommodation. The Service Provider undertakes to handle any complaints submitted in writing or recorded in a protocol during this period.
13.c The Guest's right to lodge a complaint ceases upon departure from the accommodation.
14. Obligations of the Contracting Party
14.a The contracting party is obliged to settle the payment for the services ordered in the contract by the specified time and method.
14.b The Guest ensures that any child under the age of 14 under their supervision stays in the Service Provider's hotel only under adult supervision, and the parent is fully responsible for any damage caused by the child.
14.c Saunas in the hotel's wellness area are not accessible to children for health reasons, and parents are responsible for supervising their children in this regard.
14.d The Guest may not bring their own food or drinks into the hotel's catering establishments
15. Liability for Damages by the Contracting Party
The Guest is responsible for all damages caused by the fault of the Service Provider or a third party due to the Guest or their companions or other persons under their supervision. This liability exists even if the injured party is entitled to claim compensation directly from the Service Provider.
16. Rights of the Service Provider
If the Guest fails to fulfill their obligation to pay the fee for penalty-liable services ordered or contracted according to the contract, the Service Provider shall have a lien on the Guest's personal property brought into the hotel.
17. Obligations of the Service Provider
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17.a The Service Provider must fulfill the accommodation and other services ordered under the contract according to applicable regulations and service standards.
17.b Investigate any written complaints from guests and take necessary steps to address the issue, which must be documented in writing.
18. Liability of the Service Provider for Damages
18.a.1 The Service Provider is liable for any damage suffered by the Guest caused by the Service Provider or its employees within its premises.
18.a.2 The Service Provider's liability does not extend to events of force majeure outside the sphere of its employees and guests, or those caused by the Guest themselves.
18.a.3 The Service Provider may designate areas in the hotel where the Guest may not enter. The Service Provider shall not be liable for any damage or injury occurring in such areas.
18.a.4 The use of the hotel's wellness facilities is at the Guest's own risk; slip hazards are heightened in water-related areas, and the hotel shall not be liable for accidents resulting from this.
18.a.5 The Guest must report any damage suffered immediately to the hotel and provide all necessary information available to the hotel, which may be required to clarify the circumstances of the damage or for the establishment of a police report or police proceedings.
18.b The Service Provider is also liable for damage suffered due to the loss, destruction, or damage of the Guest's belongings, provided that the Guest placed them in the safe provided by the Service Provider or entrusted them to an employee of the Service Provider who could reasonably be considered authorized to receive them. The Service Provider is only responsible for valuables, securities, and cash if it explicitly accepted them for safekeeping or if the damage occurred due to a reason for which it is generally liable. In this case, the burden of proof lies with the Guest.
19. Vis major
An event or circumstance (such as war, fire, flood, adverse weather conditions, power outage, strike, outbreak of disease) beyond the control of either party. Either party is excused from the performance of its obligations under the contract as long as such event or circumstance persists. The parties agree to make every effort to minimize the possibility of such events and circumstances occurring and to remedy any damage or delay caused thereby as soon as possible.
20. Confidentiality
The Service Provider is obligated to comply with the laws governing the protection of personal data and the disclosure of public interest data in the performance of its contractual obligations. The detailed rules for the processing of personal data are contained in the Service Provider's privacy policy.